FAQ’s
Construction
Our pendants are handcrafted from New Zealand-grown solid timber using traditional woodworking techniques. We stock Tasmanian blackwood and Tasmanian oak, but can use other varieties if specified. As a natural material, every pendant will feature its own unique grain, colour and subtle variations, making each piece one of a kind.
It’s not recommended to suspend a pendant in direct sunlight, this may result in the timber splitting. We can however use a more durable timber like cedar that can tolerate heat fluctuations, please get in touch to discuss further.
The timber is finished with a durable satin oil and wax finish that enhances the natural beauty of the grain while providing a practical, wipeable surface.
Our woollen diffusers are made from carpet wool over-runs sourced from a local yarn manufacturer. The wool is glue-bonded to a durable material backing to help ensure longevity.
As the wool is unprocessed, you may occasionally find a tiny fleck of natural organic matter embedded within the diffuser, a little reminder of its paddock-to-product journey! Every effort is made to remove these during production, but the occasional fleck may slip through. The woollen diffusers can be cleaned/dusted using a vacuum cleaner with a soft brush attachment set on low suction.
Suspension
All of our pendants are designed to fit onto existing E27 lamp holders except for Spool which needs to be installed by a licensed electrician.
Suspension cord sets are sold separately. Comprising of E27 lamp holder, cloth flex a 100mm ceiling rose and either 1m or 2m drop. These come in either black or white. Multiple drop ceiling plates and custom length flex is also available if specified. SDOC’s for the cord sets are available on request.
Lead time
The standard lead time for a made-to-order pendant is 4–6 weeks.
If you need it sooner, please contact us we may be able to accommodate your request.
Ordering
To get started, please contact us by email or phone to discuss your requirements. Once finalised, we’ll provide a quote. A 50% deposit is required to begin production, with the balance due before delivery.
We create custom-made pendants in a variety of timbers and finishes. Many of our designs can be tailored or modified to create something truly unique to complement your space.
If you have an idea in mind, we’d love to hear from you. Simply flick us an email or give Jonny a call, and let’s start creating something special together!
Warranty & returns
All Cast Lighting pendants are designed with replaceable LED components and include a 1-year manufacturer’s warranty.
Shipping & packaging
Pendants are securely packaged in timber crates or cardboard boxes for full protection. There is a small charge to cover packaging, the shipping fee has no additional mark-up.
Strata and Drift luminaires
Length
As a rule, this is calculated by measuring the length of the bench or table, then subtracting 200mm of each end. For example a bench measuring 3000mm would require a 2600mm luminaire. This ensures optimal light distribution and a balanced look in proportion to your bench length.
Light output
Our linear pendants feature both downlighting and uplighting, providing 750 lumens per meter of downlight—equivalent to one bright standard light bulb per meter.
The up and down light can either be on the same circuit, or separated. These luminaires are fully dimmable and come with compatible drivers.
Please note: dimmer switches must be supplied and installed by your electrician.
Suspension
There are two options
Braided cable 2 core flex. This integrates weight rated cable and flex. The cable is fed through cable grippers attached to ceiling plates
Down-rods contain concealed wiring within a hollow rod and are fixed to the same type of ceiling plate. They are cut to a fixed length with limited adjustability, so it’s important to determine your desired drop height before installation.
Depending on the weight of the timber, pendants longer than 2600mm may require down rods rather than braided cable.Generally these luminaries are suspended 1900mm above floor height for a kitchen island.
Remote LED driver
Both luminaires include one or two LED drivers, which convert 240V mains power down to 24V. These drivers are remote and are typically installed in a ceiling void or similar accessible space above the pendant. If this isn’t possible, your electrician can suggest an alternative location.